Last week, the latest version of the Opera browser was released, and I upgraded us from Opera 8.54 to Opera 9.0. The installation went flawlessly, as Opera upgrades always seem to do - I wasn't even prompted to re-boot the computer. I liked the upgrade to the headings in Opera Mail the best. Blogger works better. The "Widgets" look fun, but I doubt we'll need them. Then Phillip tried to play Neopets and discovered that Opera 9 wouldn't run Neopet's Flash games at all. His solution was to install Mozilla Firefox, which he uses at work and likes. That seemed like the best solution, and we are back to a two browser computer. Life was good. I had no beefs with computers.
Then, yesterday Morning, I decided to check my email before my shower. During the boot-up sequence, I was informed that the subscription with our McAfee "Security Suite" had expired. Just like that - with no warning, we were without either a virus scan or a firewall. I went to the McAfee web site, and followed the instructions for renewing our subscription. Eventually, I got to a white screen with the word "Processing" in the middle. I waited for something to happen. I waited some more. I took my shower. When I returned, it was still "Processing." Phillip got up, and the McAfee site was still "Processing." We gave up and shut the computer down. We couldn't tell if my credit card had been billed.
Phillip tried again when he got home from work Monday. The McAfee site "Processed" for ten minutes, and we aborted it. We turned to "Live Chat" - which was rather misnamed, since all we got was someone obviously typing from a prepared list. I believe that we could have typed, "Green rabbits are falling from the sky!" and the response would
still be "Thank you for contacting Customer Support. How may I help you?" Eventually, we got a real piece of information: the toll-free number to Sales. Phillip called, gave a woman my credit card information, and we were promised the we'd get an email, containing instructions for installing the new subscription, within ten minutes. When twenty minutes went by with no email, Phillip called Sales back. The department was closed.
I waited to check my email from work this morning, since I was trying to keep our online activity to a minimum since we still no firewall. The promised email had not arrived. It still wasn't there toward the end of the morning, and I wrote a complaint email to Customer Support. I complained about the poor customer support, our worries about how many times my credit card had been billed, the lack of the promised email, and about not being warned that our subscription was about to expire. About a half hour later, a new email appeared, miraculously dated last Sunday, warning me that my subscription will end "Today, June 25." When I left for work today, the email with the instructions had still not arrived.
When I got home, Phillip had the instructions and was trying to follow them, but our computer was not downloading the new subscription. He tried over and over and over, but the process kept hanging at the same spot. I had an idea, but no idea if it would work. I suggested that Phillip try Firefox. Phillip did, and the process went a little farther, but would still not download. Phillip gave up, but I had one last suggestion, a last chance effort that neither one of us liked, but we had no other ideas: We tried Internet Explorer. Finally, the subscription started downloading, but it looked like it would take over an hour to complete. (What
is a subscription, anyway?)
It was hot in our apartment (we kept ice packs on top of the computer), and we were both frustrated, and getting on each other's nerves, so Phillip sent me out to find a geocache that's been on our DNF list for a very long time, despite several attempts to find it. I spent about an hour looking, but still could not find it. When I got back home, the download was almost, but not quite complete. About three hours after Phillip started working on it today, we had the new subscription downloaded and installed. Our McAfee "Security Suite" is working again. Afterwards, I ran every virus scan, adware scan, and spyware scan we have. Fortunately, our computer is safe. I'm not fond of computers right now.