It's rare that I get in a bad mood at work anymore. Sure, there are days that I'm tired and not very enthusiastic, but it almost never happens that I wished I'd stayed home. Today, that happened. I don't even think it was the job's fault, actually. And - the feeling went away by mid-afternoon.
The alarm clock woke me up in the middle of a very vivid dream, the details of which I instantly forgot. I had a tough time waking up. I sat on the living room couch for a long time before I found the strength to get up and take a shower. After Phillip left for his bus, I sat down on the futon to put on my shoes, and had to fight the urge to lie back and fall asleep.
I got to the bus stop and looked at the headlines in Seattle's two newspaper boxes. One said something like: VOTERS WILL DECIDE FIX FOR THE SONICS. The other said something like: SEATTLE MAY CLOSE 12 SCHOOLS. I thought about the competition that existed between those two headlines, and I hoped that Seattle's voters will make the right choice. Then I remembered that the people had voted against building a sports stadium, not too long ago, in favor of building new libraries, and I felt optimistic. Then I remembered that the city government went ahead and built Safeco Field anyway, and used the money the voters had allocated for libraries to build it, and I didn't feel so optimistic.
Thursdays are always early days for our clinic. Patients are scheduled starting at 8:00. It isn't right, actually, since the front desk doesn't open until 8:00, and in order to check those early patients in, someone has to start work early. Since the clinic doesn't pay overtime, that means someone is technically working off the clock every Thursday. That someone is almost always me. I don't mind, really. It's not so bad, actually. I typically just ask the patients their names, and put the paperwork together as I open up the front desk. Besides, I figure I can always use Thursday mornings as leverage if anyone ever complains that I'm not working hard enough.
This morning, two patients showed up at 7:40. I hadn't started opening up the front desk yet. I hadn't even logged in yet. I asked the first patient his name, and told him he could have a seat and that I'll check him. "I was told I had to sign some papers," he replied. I logged on and discovered that the patient had never been registered in the hospital system. So I registered him. It's not a difficult process, but it's time-consuming. I had to assign him a hospital ID number, take his insurance information, find out his employment situation, his veteran status, his mother's maiden name, his father's name, his religious preference, and ethnic identification. Then I had to have him sign a care agreement, financial agreement, and privacy acknowledgement. Then I had to check him in. Then the next patient stepped forward, and I discovered that she had never been registered, either. So I had to go through the process again. While I was registering her, my coworker arrived and opened the front desk around me.
The reason I get to work early is so I can start out my day relaxed and prepared. This morning, I felt like I had hit the ground running. Ordinarily, I'd feel privileged that, unlike the two clinic I'd worked in before, I actually am able to register patients, and am given the responsibility to do so. But this morning, I was cursing the Patient Care Coordinator under my breath for not only scheduling two patients at the very start of the clinic, but two brand new patients at the start of the clinic.
By 9:00 this morning, I had registered three more new patients - a total of five. Later, the Patient Care Coordinator came out to the front desk to ask me why two of those new patients had not been asked to complete the Labor & Industry claim forms. Because, I replied, no one - not even the patients - had told me that there had been on-the-job injuries involved in their visit. So I had to undo those two registrations, and fix them.
But, like I wrote earlier, I went to lunch, and when I returned, all was right with the world.
I often wonder: Why are so many people offended by the question of their religious preference. What do they think is going to happen if they answer "Catholic" or "Sikh" or "No Preference"?
The alarm clock woke me up in the middle of a very vivid dream, the details of which I instantly forgot. I had a tough time waking up. I sat on the living room couch for a long time before I found the strength to get up and take a shower. After Phillip left for his bus, I sat down on the futon to put on my shoes, and had to fight the urge to lie back and fall asleep.
I got to the bus stop and looked at the headlines in Seattle's two newspaper boxes. One said something like: VOTERS WILL DECIDE FIX FOR THE SONICS. The other said something like: SEATTLE MAY CLOSE 12 SCHOOLS. I thought about the competition that existed between those two headlines, and I hoped that Seattle's voters will make the right choice. Then I remembered that the people had voted against building a sports stadium, not too long ago, in favor of building new libraries, and I felt optimistic. Then I remembered that the city government went ahead and built Safeco Field anyway, and used the money the voters had allocated for libraries to build it, and I didn't feel so optimistic.
Thursdays are always early days for our clinic. Patients are scheduled starting at 8:00. It isn't right, actually, since the front desk doesn't open until 8:00, and in order to check those early patients in, someone has to start work early. Since the clinic doesn't pay overtime, that means someone is technically working off the clock every Thursday. That someone is almost always me. I don't mind, really. It's not so bad, actually. I typically just ask the patients their names, and put the paperwork together as I open up the front desk. Besides, I figure I can always use Thursday mornings as leverage if anyone ever complains that I'm not working hard enough.
This morning, two patients showed up at 7:40. I hadn't started opening up the front desk yet. I hadn't even logged in yet. I asked the first patient his name, and told him he could have a seat and that I'll check him. "I was told I had to sign some papers," he replied. I logged on and discovered that the patient had never been registered in the hospital system. So I registered him. It's not a difficult process, but it's time-consuming. I had to assign him a hospital ID number, take his insurance information, find out his employment situation, his veteran status, his mother's maiden name, his father's name, his religious preference, and ethnic identification. Then I had to have him sign a care agreement, financial agreement, and privacy acknowledgement. Then I had to check him in. Then the next patient stepped forward, and I discovered that she had never been registered, either. So I had to go through the process again. While I was registering her, my coworker arrived and opened the front desk around me.
The reason I get to work early is so I can start out my day relaxed and prepared. This morning, I felt like I had hit the ground running. Ordinarily, I'd feel privileged that, unlike the two clinic I'd worked in before, I actually am able to register patients, and am given the responsibility to do so. But this morning, I was cursing the Patient Care Coordinator under my breath for not only scheduling two patients at the very start of the clinic, but two brand new patients at the start of the clinic.
By 9:00 this morning, I had registered three more new patients - a total of five. Later, the Patient Care Coordinator came out to the front desk to ask me why two of those new patients had not been asked to complete the Labor & Industry claim forms. Because, I replied, no one - not even the patients - had told me that there had been on-the-job injuries involved in their visit. So I had to undo those two registrations, and fix them.
But, like I wrote earlier, I went to lunch, and when I returned, all was right with the world.
I often wonder: Why are so many people offended by the question of their religious preference. What do they think is going to happen if they answer "Catholic" or "Sikh" or "No Preference"?