Even after almost five years, patients' perceptions of how a hospital/clinic operates continue to surprise me. A patient called us this morning. He was pretty upset - even angry - that the questionnaire we'd sent him about his sleeping habits asked some "rather personal questions." A lot of things ran through my mind: Has he ever seen a doctor who didn't ask personal questions? Why not just not answer the objectionable questions?
The big question in my mind was: Was he just making an excuse to get out of the appointment? (There are a lot of people who don't seem to realize they have the power to tell their doctor "I'd rather not be referred to that clinic, or have that procedure done." Instead, they make the appointment because their doctor told them to, and then try to find reasons why they can't make it to the appointment.)
But, of course, I didn't ask those questions. I would have loved to find out which questions he objected to, but, instead, I sent him to my boss.
Compared to some other clinics I can think of, our questions seem innocuous. They consist of things like: "What time to do go to bed?" "How often do you fall asleep while reading or watching TV?" and "How many naps do you typically take during the day?" There are questions about your social status and medical history. I scanned through the questionnaire after the phone call, and there were two questions that I could vaguely imagine being considered overly personal: "How often do you get up during the night to go to the bathroom?" and "Does your partner sleep in the same room as you?"
Still, it's difficult to predict what someone would consider an invasion of privacy. I got a few people upset with me at the previous clinic by asking how much they weighed.
The big question in my mind was: Was he just making an excuse to get out of the appointment? (There are a lot of people who don't seem to realize they have the power to tell their doctor "I'd rather not be referred to that clinic, or have that procedure done." Instead, they make the appointment because their doctor told them to, and then try to find reasons why they can't make it to the appointment.)
But, of course, I didn't ask those questions. I would have loved to find out which questions he objected to, but, instead, I sent him to my boss.
Compared to some other clinics I can think of, our questions seem innocuous. They consist of things like: "What time to do go to bed?" "How often do you fall asleep while reading or watching TV?" and "How many naps do you typically take during the day?" There are questions about your social status and medical history. I scanned through the questionnaire after the phone call, and there were two questions that I could vaguely imagine being considered overly personal: "How often do you get up during the night to go to the bathroom?" and "Does your partner sleep in the same room as you?"
Still, it's difficult to predict what someone would consider an invasion of privacy. I got a few people upset with me at the previous clinic by asking how much they weighed.